How to Get a Refund from Hims & Hers
Step-by-step guide with legal citations and free templates
📌 Quick Answer
Can you get a refund from Hims & Hers? Unopened products: return within 30 days for refund. Opened products: not refundable. Prescription consultations: non-refundable. Cancel 48h before renewal. Watch out: Hims subscriptions auto-renew every 1-3 months. Cancel through Account > Subscription. Orders in processing cannot be cancelled. Must cancel 48h before renewal date. Use Dispute Gremlin's free templates to send a legally-backed refund request.
💡 Hims & Hers Refund Policy
Unopened products: return within 30 days for refund. Opened products: not refundable. Prescription consultations: non-refundable. Cancel 48h before renewal.
⚠️ Known Issues with Hims & Hers Refunds
- 🔴 Must cancel 48h before renewal to avoid charge
- 🔴 Opened products are non-refundable
- 🔴 Prescription consultation fee non-refundable
- 🔴 Subscription renews every 90 days by default
🎯 Hims & Hers's Retention Tactics
Hims subscriptions auto-renew every 1-3 months. Cancel through Account > Subscription. Orders in processing cannot be cancelled. Must cancel 48h before renewal date.
📝 Step-by-Step Hims & Hers Refund Process
📋 Gather Your Evidence
Collect receipts, billing emails, and screenshots from Hims & Hers. Note your account email, subscription start date, and the charges you want refunded.
📖 Check the Refund Policy
Unopened products: return within 30 days for refund. Opened products: not refundable. Prescription consultations: non-refundable. Cancel 48h before renewal.
📞 Contact Support Directly
Reach out to Hims & Hers at forhims.com. Request a refund in writing (email or chat) so you have a paper trail. Be specific about amounts and dates. Email support@forhims.com, phone, BBB, state medical board
✉️ Use a Formal Dispute Letter
If Hims & Hers doesn't respond or refuses, send a formal dispute letter citing your rights under the FTC Click-to-Cancel Rule and applicable consumer protection laws. Our free templates include all legal citations.
⚖️ File Regulatory Complaints
File complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general. Companies like Hims & Hers respond faster to regulatory complaints.
💳 Initiate a Chargeback
As a last resort, contact your credit card company to initiate a chargeback under the Fair Credit Billing Act. You have 60 days from the statement date for Hims & Hers charges.
⚖️ Your Legal Rights (Hims & Hers)
FTC Click-to-Cancel Rule, ROSCA, Fair Credit Billing Act
Consumer Rights Act 2015, Section 75
❓ Hims & Hers Refund FAQ
Can I get a refund from Hims & Hers?
Unopened products: return within 30 days for refund. Opened products: not refundable. Prescription consultations: non-refundable. Cancel 48h before renewal.
How long does a Hims & Hers refund take?
Hims & Hers refunds typically take 5-10 business days. Credit card chargebacks may take 30-90 days. Under the FTC Click-to-Cancel Rule, companies must process cancellations and related refunds promptly.
What if Hims & Hers refuses my refund?
If Hims & Hers refuses: 1) Send a formal dispute letter with legal citations, 2) File an FTC complaint, 3) File a CFPB complaint for financial issues, 4) Initiate a credit card chargeback, 5) Contact your state attorney general.
What are common problems with Hims & Hers refunds?
Must cancel 48h before renewal to avoid charge. Opened products are non-refundable. Prescription consultation fee non-refundable. Subscription renews every 90 days by default.
Does Hims & Hers make refunds difficult?
Hims subscriptions auto-renew every 1-3 months. Cancel through Account > Subscription. Orders in processing cannot be cancelled. Must cancel 48h before renewal date.
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Use our free templates to send a formal refund request with legal weight.