Hims & Hers Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Hims & Hers? Difficulty score: 5/10 (Moderate difficulty). Be aware: Hims subscriptions auto-renew every 1-3 months. Cancel through Account > Subscription. Orders in processing cannot be cancelled. Must cancel 48h before renewal date. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Hims & Hers
- ⚠️ Must cancel 48h before renewal to avoid charge
- ⚠️ Opened products are non-refundable
- ⚠️ Prescription consultation fee non-refundable
- ⚠️ Subscription renews every 90 days by default
🎯 Hims & Hers's Retention Tactics
Hims subscriptions auto-renew every 1-3 months. Cancel through Account > Subscription. Orders in processing cannot be cancelled. Must cancel 48h before renewal date.
📢 How to Complain About Hims & Hers
Email Support
Contact Hims & Hers via email. Keep records of all correspondence. Email support@forhims.com, phone, BBB, state medical board
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Hims & Hers.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Hims & Hers.
CFPB Complaint
For financial issues with Hims & Hers, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Hims & Hers charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Hims & Hers.
❓ Hims & Hers Complaints FAQ
How do I file a complaint against Hims & Hers?
Start by contacting Hims & Hers directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Hims & Hers?
Difficulty score: 5/10 — Moderate difficulty. Hims subscriptions auto-renew every 1-3 months. Cancel through Account > Subscription. Orders in processing cannot be cancelled. Must cancel 48h before renewal date.
Can I get a chargeback for Hims & Hers charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Hims & Hers with your credit card company within 60 days of the statement date.
What are common problems with Hims & Hers?
Must cancel 48h before renewal to avoid charge. Opened products are non-refundable. Prescription consultation fee non-refundable. Subscription renews every 90 days by default.
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Free complaint templates with legal citations.