Noom Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Noom? Difficulty score: 6/10 (Moderate difficulty). Be aware: Noom paid $62M FTC settlement for dark patterns. Free trial converts to paid plan. Cancellation hidden behind multiple screens. Auto-renewal at full price after trial. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Noom
- ⚠️ $62M FTC settlement — cite as leverage
- ⚠️ Free trial to paid conversion without clear consent
- ⚠️ Cancellation requires navigating multiple screens
🎯 Noom's Retention Tactics
Noom paid $62M FTC settlement for dark patterns. Free trial converts to paid plan. Cancellation hidden behind multiple screens. Auto-renewal at full price after trial.
📢 How to Complain About Noom
Email Support
Contact Noom via email. Keep records of all correspondence. In-app chat, email support@noom.com, BBB, FTC, state AG
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Noom.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Noom.
CFPB Complaint
For financial issues with Noom, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Noom charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Noom.
❓ Noom Complaints FAQ
How do I file a complaint against Noom?
Start by contacting Noom directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Noom?
Difficulty score: 6/10 — Moderate difficulty. Noom paid $62M FTC settlement for dark patterns. Free trial converts to paid plan. Cancellation hidden behind multiple screens. Auto-renewal at full price after trial.
Can I get a chargeback for Noom charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Noom with your credit card company within 60 days of the statement date.
What are common problems with Noom?
$62M FTC settlement — cite as leverage. Free trial to paid conversion without clear consent. Cancellation requires navigating multiple screens.
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Free complaint templates with legal citations.