How to Get a Refund from Noom
Step-by-step guide with legal citations and free templates
📌 Quick Answer
Can you get a refund from Noom? 14-day window from trial start for full refund. After that, no refund. Must cancel before trial ends. Watch out: Noom paid $62M FTC settlement for dark patterns. Free trial converts to paid plan. Cancellation hidden behind multiple screens. Auto-renewal at full price after trial. Use Dispute Gremlin's free templates to send a legally-backed refund request.
💡 Noom Refund Policy
14-day window from trial start for full refund. After that, no refund. Must cancel before trial ends.
⚠️ Known Issues with Noom Refunds
- 🔴 $62M FTC settlement — cite as leverage
- 🔴 Free trial to paid conversion without clear consent
- 🔴 Cancellation requires navigating multiple screens
🎯 Noom's Retention Tactics
Noom paid $62M FTC settlement for dark patterns. Free trial converts to paid plan. Cancellation hidden behind multiple screens. Auto-renewal at full price after trial.
📝 Step-by-Step Noom Refund Process
📋 Gather Your Evidence
Collect receipts, billing emails, and screenshots from Noom. Note your account email, subscription start date, and the charges you want refunded.
📖 Check the Refund Policy
14-day window from trial start for full refund. After that, no refund. Must cancel before trial ends.
📞 Contact Support Directly
Reach out to Noom at noom.com. Request a refund in writing (email or chat) so you have a paper trail. Be specific about amounts and dates. In-app chat, email support@noom.com, BBB, FTC, state AG
✉️ Use a Formal Dispute Letter
If Noom doesn't respond or refuses, send a formal dispute letter citing your rights under the FTC Click-to-Cancel Rule and applicable consumer protection laws. Our free templates include all legal citations.
⚖️ File Regulatory Complaints
File complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general. Companies like Noom respond faster to regulatory complaints.
💳 Initiate a Chargeback
As a last resort, contact your credit card company to initiate a chargeback under the Fair Credit Billing Act. You have 60 days from the statement date for Noom charges.
⚖️ Your Legal Rights (Noom)
FTC Click-to-Cancel Rule, ROSCA, Fair Credit Billing Act
Applicable local consumer protection laws
❓ Noom Refund FAQ
Can I get a refund from Noom?
14-day window from trial start for full refund. After that, no refund. Must cancel before trial ends.
How long does a Noom refund take?
Noom refunds typically take 5-10 business days. Credit card chargebacks may take 30-90 days. Under the FTC Click-to-Cancel Rule, companies must process cancellations and related refunds promptly.
What if Noom refuses my refund?
If Noom refuses: 1) Send a formal dispute letter with legal citations, 2) File an FTC complaint, 3) File a CFPB complaint for financial issues, 4) Initiate a credit card chargeback, 5) Contact your state attorney general.
What are common problems with Noom refunds?
$62M FTC settlement — cite as leverage. Free trial to paid conversion without clear consent. Cancellation requires navigating multiple screens.
Does Noom make refunds difficult?
Noom paid $62M FTC settlement for dark patterns. Free trial converts to paid plan. Cancellation hidden behind multiple screens. Auto-renewal at full price after trial.
🤖 AI Gremlin — Personalized Noom Dispute Letter
Don't want to write it yourself? Our AI Gremlin generates a custom dispute letter for Noom in seconds — with your specific details, legal citations, and the right tone to get results.
Generate AI Letter →Ready to get your refund from Noom?
Use our free templates to send a formal refund request with legal weight.