NordVPN vs Surfshark
VPN Refund Policy Face-Off
๐ Cancellation Difficulty
NordVPN
6/10
Surfshark
6/10
Winner: ๐ NordVPN (score: 6/10 โ lower is easier)
โ๏ธ Side-by-Side Comparison
| ๐ NordVPN | ๐ฆ Surfshark | |
|---|---|---|
| Refund Policy | 30-day money-back guarantee on all plans. After 30 days, no refunds. Auto-renewal at full (non-promotional) price. | 30-day MBG (initial purchase). No renewal refund. Google Play: 48h refund via Google, then Surfshark support. App Store: Apple only. |
| Known Issues | Auto-renewal at much higher price; 2-year plan commitment; Slow processing of refund requests; Additional services (Threat Protection, Meshnet) billed separately | 30-day MBG does not apply to renewals; App Store purchases: Apple-only refund; Auto-renewal at full price after promo period |
| Tactics | NordVPN uses long-term plan discounts (2-year plans) with auto-renewal at full price after initial term. | Surfshark offers 30-day MBG for direct purchases (not renewals). Cancel auto-renewal via account. Refund via live chat or support ticket. App Store refunds via Apple only. |
| Category | software | software |
| Regions | GLOBAL | GLOBAL |
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