Adobe vs Canva
Cancel Without Early Termination Fee
๐ Cancellation Difficulty
Adobe
6/10
Canva
6/10
Winner: ๐จ Adobe (score: 6/10 โ lower is easier)
โ๏ธ Side-by-Side Comparison
| ๐จ Adobe | ๐จ Canva | |
|---|---|---|
| Refund Policy | Full refund within 14 days of initial purchase. After 14 days: ETF applies. CA AB-390 may void ETF for California residents. | Refund within 14 days of purchase if not significantly used. Annual plans: refund within 14 days only. |
| Known Issues | Annual plan disguised as monthly billing; ETF can exceed $100; Dark pattern: cancel button hidden behind 5+ screens | Premium elements in designs lost on downgrade; Team billing confusion; Enterprise vs Pro plan differences; Template licensing restrictions |
| Tactics | Adobe charges early termination fee (ETF) of 50% of remaining contract value. Monthly billing creates illusion of month-to-month but is actually annual contract. Cancellation flow has multiple retention screens. | Canva Pro uses team features and premium templates that create lock-in. Designs may lose elements on downgrade. |
| Category | software | software |
| Regions | GLOBAL | GLOBAL |
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