Todoist Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Todoist? Difficulty score: 2/10 (Easy to resolve). Be aware: Todoist Pro: cancel in Settings > Subscription. Downgrade to free tier preserves tasks (with limits). Projects and filters reduced on free. Team/Business: admin cancels. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Todoist
- ⚠️ Annual plan explicitly non-refundable
- ⚠️ Free tier limits: 5 projects, 5 collaborators
- ⚠️ Reminders feature locked behind paid tier
- ⚠️ Business plan requires admin cancellation
🎯 Todoist's Retention Tactics
Todoist Pro: cancel in Settings > Subscription. Downgrade to free tier preserves tasks (with limits). Projects and filters reduced on free. Team/Business: admin cancels.
📢 How to Complain About Todoist
Email Support
Contact Todoist via email. Keep records of all correspondence. Email support@todoist.com, Twitter @todoist, community
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Todoist.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Todoist.
CFPB Complaint
For financial issues with Todoist, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Todoist charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Todoist.
❓ Todoist Complaints FAQ
How do I file a complaint against Todoist?
Start by contacting Todoist directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Todoist?
Difficulty score: 2/10 — Easy to resolve. Todoist Pro: cancel in Settings > Subscription. Downgrade to free tier preserves tasks (with limits). Projects and filters reduced on free. Team/Business: admin cancels.
Can I get a chargeback for Todoist charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Todoist with your credit card company within 60 days of the statement date.
What are common problems with Todoist?
Annual plan explicitly non-refundable. Free tier limits: 5 projects, 5 collaborators. Reminders feature locked behind paid tier. Business plan requires admin cancellation.
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