How to Get a Refund from MUBI
Step-by-step guide with legal citations and free templates
📌 Quick Answer
Can you get a refund from MUBI? 7-day free trial: cancel before conversion. App Store: Apple refund. Annual plan: non-refundable. Monthly: cancel before renewal. Watch out: MUBI offers 7-day free trial. Cancel via Account Settings or through App Store/Play Store. Annual plan: no partial refund. Use Dispute Gremlin's free templates to send a legally-backed refund request.
💡 MUBI Refund Policy
7-day free trial: cancel before conversion. App Store: Apple refund. Annual plan: non-refundable. Monthly: cancel before renewal.
⚠️ Known Issues with MUBI Refunds
- 🔴 Free trial auto-converts to annual plan
- 🔴 Annual plan is non-refundable
- 🔴 App Store purchases: MUBI cannot issue refund
- 🔴 Must cancel trial before 7 days to avoid charge
🎯 MUBI's Retention Tactics
MUBI offers 7-day free trial. Cancel via Account Settings or through App Store/Play Store. Annual plan: no partial refund.
📝 Step-by-Step MUBI Refund Process
📋 Gather Your Evidence
Collect receipts, billing emails, and screenshots from MUBI. Note your account email, subscription start date, and the charges you want refunded.
📖 Check the Refund Policy
7-day free trial: cancel before conversion. App Store: Apple refund. Annual plan: non-refundable. Monthly: cancel before renewal.
📞 Contact Support Directly
Reach out to MUBI at mubi.com. Request a refund in writing (email or chat) so you have a paper trail. Be specific about amounts and dates. Email support@mubi.com, in-app chat, social media @maborosi
✉️ Use a Formal Dispute Letter
If MUBI doesn't respond or refuses, send a formal dispute letter citing your rights under the FTC Click-to-Cancel Rule and applicable consumer protection laws. Our free templates include all legal citations.
⚖️ File Regulatory Complaints
File complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general. Companies like MUBI respond faster to regulatory complaints.
💳 Initiate a Chargeback
As a last resort, contact your credit card company to initiate a chargeback under the Fair Credit Billing Act. You have 60 days from the statement date for MUBI charges.
⚖️ Your Legal Rights (MUBI)
Applicable local consumer protection laws
❓ MUBI Refund FAQ
Can I get a refund from MUBI?
7-day free trial: cancel before conversion. App Store: Apple refund. Annual plan: non-refundable. Monthly: cancel before renewal.
How long does a MUBI refund take?
MUBI refunds typically take 5-10 business days. Credit card chargebacks may take 30-90 days. Under the FTC Click-to-Cancel Rule, companies must process cancellations and related refunds promptly.
What if MUBI refuses my refund?
If MUBI refuses: 1) Send a formal dispute letter with legal citations, 2) File an FTC complaint, 3) File a CFPB complaint for financial issues, 4) Initiate a credit card chargeback, 5) Contact your state attorney general.
What are common problems with MUBI refunds?
Free trial auto-converts to annual plan. Annual plan is non-refundable. App Store purchases: MUBI cannot issue refund. Must cancel trial before 7 days to avoid charge.
Does MUBI make refunds difficult?
MUBI offers 7-day free trial. Cancel via Account Settings or through App Store/Play Store. Annual plan: no partial refund.
🤖 AI Gremlin — Personalized MUBI Dispute Letter
Don't want to write it yourself? Our AI Gremlin generates a custom dispute letter for MUBI in seconds — with your specific details, legal citations, and the right tone to get results.
Generate AI Letter →Ready to get your refund from MUBI?
Use our free templates to send a formal refund request with legal weight.