MUBI Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with MUBI? Difficulty score: 2/10 (Easy to resolve). Be aware: MUBI offers 7-day free trial. Cancel via Account Settings or through App Store/Play Store. Annual plan: no partial refund. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with MUBI
- ⚠️ Free trial auto-converts to annual plan
- ⚠️ Annual plan is non-refundable
- ⚠️ App Store purchases: MUBI cannot issue refund
- ⚠️ Must cancel trial before 7 days to avoid charge
🎯 MUBI's Retention Tactics
MUBI offers 7-day free trial. Cancel via Account Settings or through App Store/Play Store. Annual plan: no partial refund.
📢 How to Complain About MUBI
Email Support
Contact MUBI via email. Keep records of all correspondence. Email support@mubi.com, in-app chat, social media @maborosi
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for MUBI.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against MUBI.
CFPB Complaint
For financial issues with MUBI, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute MUBI charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by MUBI.
❓ MUBI Complaints FAQ
How do I file a complaint against MUBI?
Start by contacting MUBI directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with MUBI?
Difficulty score: 2/10 — Easy to resolve. MUBI offers 7-day free trial. Cancel via Account Settings or through App Store/Play Store. Annual plan: no partial refund.
Can I get a chargeback for MUBI charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from MUBI with your credit card company within 60 days of the statement date.
What are common problems with MUBI?
Free trial auto-converts to annual plan. Annual plan is non-refundable. App Store purchases: MUBI cannot issue refund. Must cancel trial before 7 days to avoid charge.
🤖 AI Gremlin — Custom MUBI Complaint Letter
Tired of fighting MUBI? Let AI Gremlin write a powerful complaint letter with your details, legal citations, and the right aggressive tone.
Generate AI Letter →🔄 Complaints for Similar Services
Fight back against MUBI
Free complaint templates with legal citations.