Medium Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Medium? Difficulty score: 2/10 (Easy to resolve). Be aware: Medium membership: cancel in Settings > Membership. Annual plan: no partial refund. Writers can still earn after reader cancels. Friend Links provide free access. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Medium
- ⚠️ Annual plan explicitly non-refundable
- ⚠️ Must cancel through original purchase platform
- ⚠️ Published articles remain even after cancellation
- ⚠️ Membership vs writer program are separate
🎯 Medium's Retention Tactics
Medium membership: cancel in Settings > Membership. Annual plan: no partial refund. Writers can still earn after reader cancels. Friend Links provide free access.
📢 How to Complain About Medium
Email Support
Contact Medium via email. Keep records of all correspondence. Email yourfriends@medium.com, Twitter @MediumSupport
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Medium.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Medium.
CFPB Complaint
For financial issues with Medium, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Medium charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Medium.
❓ Medium Complaints FAQ
How do I file a complaint against Medium?
Start by contacting Medium directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Medium?
Difficulty score: 2/10 — Easy to resolve. Medium membership: cancel in Settings > Membership. Annual plan: no partial refund. Writers can still earn after reader cancels. Friend Links provide free access.
Can I get a chargeback for Medium charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Medium with your credit card company within 60 days of the statement date.
What are common problems with Medium?
Annual plan explicitly non-refundable. Must cancel through original purchase platform. Published articles remain even after cancellation. Membership vs writer program are separate.
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Free complaint templates with legal citations.