How to Get a Refund from Duolingo
Step-by-step guide with legal citations and free templates
📌 Quick Answer
Can you get a refund from Duolingo? Non-refundable by Duolingo policy. iOS: reportaproblem.apple.com. Android: Google Play Store refund. Must cancel 24h before trial ends to avoid charge. Watch out: Duolingo payments are non-refundable by policy. Refunds for App Store/Play Store purchases handled by platform, not Duolingo. Must cancel 24h before trial ends. Deleting app does NOT cancel subscription. Use Dispute Gremlin's free templates to send a legally-backed refund request.
💡 Duolingo Refund Policy
Non-refundable by Duolingo policy. iOS: reportaproblem.apple.com. Android: Google Play Store refund. Must cancel 24h before trial ends to avoid charge.
⚠️ Known Issues with Duolingo Refunds
- 🔴 Trial auto-converts to paid if not cancelled 24h before end
- 🔴 Deleting app does NOT cancel subscription
- 🔴 Duolingo cannot issue refunds for App Store purchases
- 🔴 Non-refundable policy — platform refund is only option
🎯 Duolingo's Retention Tactics
Duolingo payments are non-refundable by policy. Refunds for App Store/Play Store purchases handled by platform, not Duolingo. Must cancel 24h before trial ends. Deleting app does NOT cancel subscription.
📝 Step-by-Step Duolingo Refund Process
📋 Gather Your Evidence
Collect receipts, billing emails, and screenshots from Duolingo. Note your account email, subscription start date, and the charges you want refunded.
📖 Check the Refund Policy
Non-refundable by Duolingo policy. iOS: reportaproblem.apple.com. Android: Google Play Store refund. Must cancel 24h before trial ends to avoid charge.
📞 Contact Support Directly
Reach out to Duolingo at duolingo.com. Request a refund in writing (email or chat) so you have a paper trail. Be specific about amounts and dates. Email support, community forums, Twitter @duolingo, BBB
✉️ Use a Formal Dispute Letter
If Duolingo doesn't respond or refuses, send a formal dispute letter citing your rights under the FTC Click-to-Cancel Rule and applicable consumer protection laws. Our free templates include all legal citations.
⚖️ File Regulatory Complaints
File complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general. Companies like Duolingo respond faster to regulatory complaints.
💳 Initiate a Chargeback
As a last resort, contact your credit card company to initiate a chargeback under the Fair Credit Billing Act. You have 60 days from the statement date for Duolingo charges.
⚖️ Your Legal Rights (Duolingo)
Applicable local consumer protection laws
❓ Duolingo Refund FAQ
Can I get a refund from Duolingo?
Non-refundable by Duolingo policy. iOS: reportaproblem.apple.com. Android: Google Play Store refund. Must cancel 24h before trial ends to avoid charge.
How long does a Duolingo refund take?
Duolingo refunds typically take 5-10 business days. Credit card chargebacks may take 30-90 days. Under the FTC Click-to-Cancel Rule, companies must process cancellations and related refunds promptly.
What if Duolingo refuses my refund?
If Duolingo refuses: 1) Send a formal dispute letter with legal citations, 2) File an FTC complaint, 3) File a CFPB complaint for financial issues, 4) Initiate a credit card chargeback, 5) Contact your state attorney general.
What are common problems with Duolingo refunds?
Trial auto-converts to paid if not cancelled 24h before end. Deleting app does NOT cancel subscription. Duolingo cannot issue refunds for App Store purchases. Non-refundable policy — platform refund is only option.
Does Duolingo make refunds difficult?
Duolingo payments are non-refundable by policy. Refunds for App Store/Play Store purchases handled by platform, not Duolingo. Must cancel 24h before trial ends. Deleting app does NOT cancel subscription.
🤖 AI Gremlin — Personalized Duolingo Dispute Letter
Don't want to write it yourself? Our AI Gremlin generates a custom dispute letter for Duolingo in seconds — with your specific details, legal citations, and the right tone to get results.
Generate AI Letter →Ready to get your refund from Duolingo?
Use our free templates to send a formal refund request with legal weight.