Duolingo Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Duolingo? Difficulty score: 2/10 (Easy to resolve). Be aware: Duolingo payments are non-refundable by policy. Refunds for App Store/Play Store purchases handled by platform, not Duolingo. Must cancel 24h before trial ends. Deleting app does NOT cancel subscription. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Duolingo
- ⚠️ Trial auto-converts to paid if not cancelled 24h before end
- ⚠️ Deleting app does NOT cancel subscription
- ⚠️ Duolingo cannot issue refunds for App Store purchases
- ⚠️ Non-refundable policy — platform refund is only option
🎯 Duolingo's Retention Tactics
Duolingo payments are non-refundable by policy. Refunds for App Store/Play Store purchases handled by platform, not Duolingo. Must cancel 24h before trial ends. Deleting app does NOT cancel subscription.
📢 How to Complain About Duolingo
Email Support
Contact Duolingo via email. Keep records of all correspondence. Email support, community forums, Twitter @duolingo, BBB
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Duolingo.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Duolingo.
CFPB Complaint
For financial issues with Duolingo, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Duolingo charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Duolingo.
❓ Duolingo Complaints FAQ
How do I file a complaint against Duolingo?
Start by contacting Duolingo directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Duolingo?
Difficulty score: 2/10 — Easy to resolve. Duolingo payments are non-refundable by policy. Refunds for App Store/Play Store purchases handled by platform, not Duolingo. Must cancel 24h before trial ends. Deleting app does NOT cancel subscription.
Can I get a chargeback for Duolingo charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Duolingo with your credit card company within 60 days of the statement date.
What are common problems with Duolingo?
Trial auto-converts to paid if not cancelled 24h before end. Deleting app does NOT cancel subscription. Duolingo cannot issue refunds for App Store purchases. Non-refundable policy — platform refund is only option.
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Free complaint templates with legal citations.