UK Consumer Rights Act 2015
UK law establishing rights to quality goods, satisfactory services, and fair contracts.
📖 What It Means
The Consumer Rights Act 2015 is the primary UK consumer protection law. It establishes your rights when buying goods, services, and digital content. Goods must be of satisfactory quality, fit for purpose, and as described. Services must be performed with reasonable care and skill. Digital content must be of satisfactory quality. If goods are faulty, you have a 30-day right to reject for a full refund.
✅ Key Points
- 130-day right to reject faulty goods for full refund
- 2Services must be performed with reasonable care and skill
- 3Unfair contract terms are not legally binding
- 4Digital content must be of satisfactory quality
- 5After 30 days: repair/replacement, then partial refund after 6 months
💡 How to Use This
For UK purchases, the CRA 2015 is your primary weapon. If a service was not performed with reasonable care, or if goods are faulty, cite the CRA in your dispute letter. The 30-day rejection period is your strongest window.
Find Your Service →⚖️ Legal Citation
Consumer Rights Act 2015 (UK)Use this citation in your dispute letters for legal weight.
🔗 Related Terms
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