Substack Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Substack? Difficulty score: 2/10 (Easy to resolve). Be aware: Substack: each newsletter is a separate subscription. Cancel individual subscriptions in Account Settings. No centralized cancellation. Refund depends on individual publisher. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Substack
- ⚠️ Each newsletter is a SEPARATE subscription
- ⚠️ No centralized cancellation for multiple subscriptions
- ⚠️ Refund depends on individual publisher policy
- ⚠️ Paid content access ends at subscription end
🎯 Substack's Retention Tactics
Substack: each newsletter is a separate subscription. Cancel individual subscriptions in Account Settings. No centralized cancellation. Refund depends on individual publisher.
📢 How to Complain About Substack
Email Support
Contact Substack via email. Keep records of all correspondence. Email support@substackinc.com, Twitter @SubstackInc
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Substack.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Substack.
CFPB Complaint
For financial issues with Substack, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Substack charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Substack.
❓ Substack Complaints FAQ
How do I file a complaint against Substack?
Start by contacting Substack directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Substack?
Difficulty score: 2/10 — Easy to resolve. Substack: each newsletter is a separate subscription. Cancel individual subscriptions in Account Settings. No centralized cancellation. Refund depends on individual publisher.
Can I get a chargeback for Substack charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Substack with your credit card company within 60 days of the statement date.
What are common problems with Substack?
Each newsletter is a SEPARATE subscription. No centralized cancellation for multiple subscriptions. Refund depends on individual publisher policy. Paid content access ends at subscription end.
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Free complaint templates with legal citations.