SiriusXM Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with SiriusXM? Difficulty score: 7/10 (Difficult — prepare for a fight). Be aware: SiriusXM is known for extremely aggressive retention. Cancellation requires phone call (no online option). They will offer 3-5 discount tiers before allowing cancellation. After cancellation, they may re-activate service and bill. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with SiriusXM
- ⚠️ Cannot cancel online — phone call required
- ⚠️ Service re-activated after cancellation
- ⚠️ Charged for free trial car integration
- ⚠️ Multiple retention offers before cancel allowed
🎯 SiriusXM's Retention Tactics
SiriusXM is known for extremely aggressive retention. Cancellation requires phone call (no online option). They will offer 3-5 discount tiers before allowing cancellation. After cancellation, they may re-activate service and bill.
📢 How to Complain About SiriusXM
Email Support
Contact SiriusXM via email. Keep records of all correspondence. Phone 1-866-635-2349, BBB, FCC, FTC, state AG
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for SiriusXM.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against SiriusXM.
CFPB Complaint
For financial issues with SiriusXM, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute SiriusXM charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by SiriusXM.
❓ SiriusXM Complaints FAQ
How do I file a complaint against SiriusXM?
Start by contacting SiriusXM directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with SiriusXM?
Difficulty score: 7/10 — Difficult — prepare for a fight. SiriusXM is known for extremely aggressive retention. Cancellation requires phone call (no online option). They will offer 3-5 discount tiers before allowing cancellation. After cancellation, they may re-activate service and bill.
Can I get a chargeback for SiriusXM charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from SiriusXM with your credit card company within 60 days of the statement date.
What are common problems with SiriusXM?
Cannot cancel online — phone call required. Service re-activated after cancellation. Charged for free trial car integration. Multiple retention offers before cancel allowed.
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Fight back against SiriusXM
Free complaint templates with legal citations.