Just Eat Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Just Eat? Difficulty score: 3/10 (Easy to resolve). Be aware: Just Eat routes complaints through app only. Photo evidence required within 24 hours. Refunds often as vouchers not cash. Plus subscription auto-renews. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Just Eat
- ⚠️ Refund given as voucher instead of cash
- ⚠️ Double charges on card payments
- ⚠️ Plus subscription not clearly disclosed
- ⚠️ No phone support — app/chat only
🎯 Just Eat's Retention Tactics
Just Eat routes complaints through app only. Photo evidence required within 24 hours. Refunds often as vouchers not cash. Plus subscription auto-renews.
📢 How to Complain About Just Eat
Email Support
Contact Just Eat via email. Keep records of all correspondence. In-app chat, email, Twitter @JustEatUK, UK ICO for GDPR
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Just Eat.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Just Eat.
CFPB Complaint
For financial issues with Just Eat, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Just Eat charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Just Eat.
❓ Just Eat Complaints FAQ
How do I file a complaint against Just Eat?
Start by contacting Just Eat directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Just Eat?
Difficulty score: 3/10 — Easy to resolve. Just Eat routes complaints through app only. Photo evidence required within 24 hours. Refunds often as vouchers not cash. Plus subscription auto-renews.
Can I get a chargeback for Just Eat charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Just Eat with your credit card company within 60 days of the statement date.
What are common problems with Just Eat?
Refund given as voucher instead of cash. Double charges on card payments. Plus subscription not clearly disclosed. No phone support — app/chat only.
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Fight back against Just Eat
Free complaint templates with legal citations.