Chase Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Chase? Difficulty score: 6/10 (Moderate difficulty). Be aware: Chase uses branch-visit requirements for some account closures. Balance transfer fees make switching costly. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Chase
- ⚠️ Branch visit required for some closures
- ⚠️ Early account closure fees
- ⚠️ Balance transfer fee disputes
- ⚠️ Pending transaction holds after closure
🎯 Chase's Retention Tactics
Chase uses branch-visit requirements for some account closures. Balance transfer fees make switching costly.
📢 How to Complain About Chase
Email Support
Contact Chase via email. Keep records of all correspondence. Call 1-800-935-9935 or file complaint at chase.com/customer-service.
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Chase.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Chase.
CFPB Complaint
For financial issues with Chase, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Chase charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Chase.
❓ Chase Complaints FAQ
How do I file a complaint against Chase?
Start by contacting Chase directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Chase?
Difficulty score: 6/10 — Moderate difficulty. Chase uses branch-visit requirements for some account closures. Balance transfer fees make switching costly.
Can I get a chargeback for Chase charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Chase with your credit card company within 60 days of the statement date.
What are common problems with Chase?
Branch visit required for some closures. Early account closure fees. Balance transfer fee disputes. Pending transaction holds after closure.
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Fight back against Chase
Free complaint templates with legal citations.