Avast Complaints & Issues Report
Common problems, complaint channels, and how to fight back
📌 Quick Answer
Having issues with Avast? Difficulty score: 5/10 (Moderate difficulty). Be aware: Avast settled $16.5M with FTC for selling user browsing data. Multiple product bundling creates separate billing. Cancellation requires 2Checkout/Verifone portal. Auto-renewal at full price after promotional year. Use Dispute Gremlin's free templates for a formal complaint.
🔴 Known Issues with Avast
- ⚠️ $16.5M FTC settlement for selling browsing data — cite as leverage
- ⚠️ Multiple products bundled = multiple separate charges
- ⚠️ Auto-renewal at 2-3x promotional price
- ⚠️ Cancellation through 2Checkout portal, not Avast directly
🎯 Avast's Retention Tactics
Avast settled $16.5M with FTC for selling user browsing data. Multiple product bundling creates separate billing. Cancellation requires 2Checkout/Verifone portal. Auto-renewal at full price after promotional year.
📢 How to Complain About Avast
Email Support
Contact Avast via email. Keep records of all correspondence. Email support, web form, BBB, Czech DPA for GDPR
Formal Dispute Letter
Send a written complaint citing consumer protection laws. Our templates include FTC citations for Avast.
FTC Complaint
File at ftc.gov/complaint. The FTC tracks patterns and may take action against Avast.
CFPB Complaint
For financial issues with Avast, file at consumerfinance.gov. Companies must respond within 15 days.
Credit Card Chargeback
Under the Fair Credit Billing Act, dispute Avast charges with your card issuer within 60 days.
State Attorney General
File a complaint with your state AG office. They can investigate patterns of abuse by Avast.
❓ Avast Complaints FAQ
How do I file a complaint against Avast?
Start by contacting Avast directly via email or their support portal. If they don't resolve your issue, file complaints with the FTC (ftc.gov/complaint), CFPB (consumerfinance.gov), and your state attorney general.
Is it hard to resolve issues with Avast?
Difficulty score: 5/10 — Moderate difficulty. Avast settled $16.5M with FTC for selling user browsing data. Multiple product bundling creates separate billing. Cancellation requires 2Checkout/Verifone portal. Auto-renewal at full price after promotional year.
Can I get a chargeback for Avast charges?
Yes — under the Fair Credit Billing Act, you can dispute unauthorized or unfair charges from Avast with your credit card company within 60 days of the statement date.
What are common problems with Avast?
$16.5M FTC settlement for selling browsing data — cite as leverage. Multiple products bundled = multiple separate charges. Auto-renewal at 2-3x promotional price. Cancellation through 2Checkout portal, not Avast directly.
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Fight back against Avast
Free complaint templates with legal citations.