FTC Click-to-Cancel Rule
Federal regulation requiring businesses to make cancellation as easy as signing up.
📖 What It Means
The FTC Click-to-Cancel Rule (effective 2024) is a federal regulation that requires businesses to make subscription cancellation as simple and straightforward as the initial signup process. If you signed up online, you must be able to cancel online — no phone calls, no visiting a physical location, no navigating through multiple retention screens.
✅ Key Points
- 1Cancellation must be as easy as signup — same number of steps
- 2Companies cannot force phone calls if you signed up online
- 3Applies to all recurring subscriptions in the United States
- 4Violations can result in FTC enforcement action and fines
- 5Companies must clearly disclose all terms before charging
💡 How to Use This
When a company makes you jump through hoops to cancel, cite the FTC Click-to-Cancel Rule in your dispute letter. Mention that you will file an FTC complaint if they do not process your cancellation immediately.
Find Your Service →⚖️ Legal Citation
FTC Rule on Negative Option Marketing (16 CFR Part 425)Use this citation in your dispute letters for legal weight.
🔗 Related Terms
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Use our free templates with FTC Click-to-Cancel Rule citations built in.