Uber Eats vs Just Eat
Delivery Refund Comparison
📊 Cancellation Difficulty
Uber Eats
6/10
Just Eat
6/10
Winner: 🍔 Uber Eats (score: 6/10 — lower is easier)
⚖️ Side-by-Side Comparison
| 🍔 Uber Eats | 🍔 Just Eat | |
|---|---|---|
| Refund Policy | Report within 48 hours through app. Missing/wrong items: partial or full refund. Excessive refund requests may flag account. | Report delivery issues within 24 hours via app. Refund or replacement at discretion. No notice period for Plus cancellation. UK consumer rights apply. |
| Known Issues | Refund given as credits instead of cash; Account flagged for too many refund requests; Uber One charged after free trial | Refund given as voucher instead of cash; Double charges on card payments; Plus subscription not clearly disclosed; No phone support — app/chat only |
| Tactics | Uber Eats limits number of refund requests per account. Refund may be issued as Uber Cash (credits) instead of money. Uber One subscription auto-renews. | Just Eat routes complaints through app only. Photo evidence required within 24 hours. Refunds often as vouchers not cash. Plus subscription auto-renews. |
| Category | food | food |
| Regions | GLOBAL | EU, UK |
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