VPN Subscription Cancellation: NordVPN, ExpressVPN, Surfshark & More
Compare money-back guarantee policies across major VPNs. Know the exact refund windows and how to avoid auto-renewal traps.
VPN Money-Back Guarantees at a Glance
NordVPN: 30 days. ExpressVPN: 30 days. Surfshark: 30 days. CyberGhost: 45 days (plans ≥6 months), 14 days (monthly). PIA: 30 days. IPVanish: 30 days (annual only — monthly has NO refund). Windscribe: 3 days AND <10GB used.
How to Get Your Refund
For most VPNs: 1) Use live chat (fastest), 2) Request a refund within the MBG window, 3) They may ask why — "not satisfied" is sufficient, 4) Refund processes in 5-10 business days. Critical: App Store/Google Play purchases must be refunded through Apple/Google, NOT the VPN.
Auto-Renewal Traps
All VPNs auto-renew at full price after promotional periods. A 2-year plan at $3/mo may renew at $12/mo. Disable auto-renewal immediately after purchase if you're not sure you'll keep it long-term.
The App Store Problem
If you subscribed through Apple App Store or Google Play Store, the VPN provider CANNOT issue a refund. You must go through Apple (reportaproblem.apple.com) or Google Play's refund process. This catches many users off guard.
Our Recommendation
If you're within the MBG window, use live chat for the fastest refund. If you're past the window, check if you have EU consumer rights (14-day cooling-off period). For app store purchases, act within 48 hours for the best chance.
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